FAQs

**Q: Where do you ship from and what are your delivery areas?**

**A:** Our primary administrative and fulfillment operations are located in **Chandler, Arizona**. Currently, we ship exclusively to the **48 contiguous United States**. Due to the artisanal nature and physical dimensions of our woven baskets, we **cannot deliver to P.O. Boxes, APO, FPO, or DPO addresses**.

**Q: How much does shipping cost?**

**A:** We believe in simple and transparent pricing.

• We offer **FREE Standard Shipping** on all orders over **$80.00**.
• For orders under $80.00, a flat shipping fee of **$9.00** will be applied at checkout.

**Q: When will I receive my order?**

**A:** Your total delivery time is the sum of our handling time and the carrier’s transit time:

• **Handling Time:** **1 – 3 business days** (Monday – Friday) for quality inspection and packing.
• **Transit Time:** **5 – 12 business days** (Monday – Friday) via UPS, FedEx, or USPS.
• **Total Estimated Delivery:** **6 – 15 business days** from the moment your order is placed (excluding weekends and holidays). Please note our daily **Order Cut-off Time is 2:00 PM (GMT-7)**.

**Q: What is your return policy?**

**A:** We offer a **30-day return window** from the date your order was delivered. To be eligible, items must be in their original, **unused condition** with all tags and original packaging intact. Most importantly, we are proud to state that we charge **No Restocking Fees ($0.00)** for eligible returns.

**Q: Who is responsible for return shipping costs?**

**A:** Responsibility depends on the reason for the return:

• **Quality Issues:** If the product is damaged, defective, or incorrect upon arrival, **Earthly Baskets** will cover 100% of the return shipping costs.
• **Personal Preference:** If you change your mind or selected the wrong size/style, the customer is responsible for the return shipping fees.

**Q: How do I initiate a return?**

**A:** To ensure your return is tracked and processed, you must first contact us at [email protected] to obtain a **Return Merchandise Authorization (RMA) code** and specific shipping instructions. **Please do not send items back to the sender’s address on your package without contacting us first**, as unauthorized returns cannot be processed.

**Q: Will my basket look exactly like the photos on the website?**

**A:** Our products are **hand-woven from natural fibers**, which means every piece is unique. While we strive for consistency, slight variations in weave patterns, natural fiber color depth, and minor size differences (typically **1-3 cm**) are expected signatures of artisanal craft. Additionally, please account for slight color variances due to different monitor settings and lighting.

**Q: What should I do if my item arrives damaged?**

**A:** We pack our baskets with extreme care, but accidents can happen during transit. If your order arrives damaged, please email [email protected] within **48 hours of delivery** with your order number and clear photos of both the damaged item and the shipping box. We will prioritize a replacement or full refund for you.

**Q: What payment methods do you accept?**

**A:** We accept all major credit cards including **Visa, MasterCard, American Express, Discover **. Your transaction is protected by **256-bit SSL encryption** technology, ensuring your financial data is 100% secure and never stored on our local servers.

**Q: Can I modify or cancel my order after it has been placed?**

**A:** To ensure the fastest delivery, we begin processing orders quickly. You may cancel your order unconditionally within **12 hours** of purchase. After this window, the order may have already entered the fulfillment process and cannot be intercepted; in such cases, you will need to follow our standard return procedure.