At Earthly Baskets, we respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our store. We believe in absolute transparency and want you to feel secure while shopping for our Premium Artisanal Natural-Woven Home Decor.
By using our website, you agree to the collection and use of information in accordance with this policy. We take the trust you place in us seriously and have implemented industry-leading security measures to safeguard your digital footprint.
2. Information We Collect
To provide you with a seamless shopping experience, we collect two primary categories of information:
Order Information: When you make a purchase or attempt to make a purchase through our site, we collect specific information from you, including:
Contact Details: Full name, email address, and phone number.
Billing and Shipping Details: Billing address and shipping address.
Payment Information: Payment method details (please note that Earthly Baskets complies with strict security standards, as detailed in the Payment Security section below).
Device Information: When you visit our site, we automatically collect certain information about your device, including:
Technical Data: Your IP address, browser type, and time zone.
Engagement Data: Information about the individual web pages or products that you view, what websites or search terms referred you to our site, and information about how you interact with the site.
Tracking Technologies: We collect device information using “Cookies,” “Log files,” and “Web beacons” to ensure our website loads correctly and to monitor for potential fraud.
3. How We Use Your Personal Information
We use the Order Information that we collect generally to fulfill any orders placed through the site. This includes:
Order Fulfillment: Processing your payment information, arranging for shipping of your handcrafted baskets, and providing you with invoices and/or order confirmations.
Communication: Communicating with you regarding your order status or responding to your inquiries.
Risk Mitigation: Screening our orders for potential risk or fraud (specifically, we use billing addresses and IP matches to protect both the customer and our business).
Personalized Experience: When in line with the preferences you have shared with us, providing you with information or advertising relating to our natural-woven products.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our site (for example, by generating analytics about how our customers browse and interact with Earthly Baskets).
4. Sharing Your Information & Our “Zero-Sale” Policy
The Zero-Sale Guarantee: At Earthly Baskets, we have a strict Zero-Sale Policy. We do not, under any circumstances, sell, rent, or trade your personal data to third parties for their marketing purposes.
We only share your Personal Information with necessary service providers to facilitate our DTC (Direct-to-Consumer) operations:
Operational Platforms: We share data with our e-commerce platform and payment processors to facilitate secure checkout.
Logistics Partners: We share your shipping details with our trusted carriers, including UPS, FedEx, or USPS, to ensure your Woven Baskets are delivered accurately to your doorstep.
Legal Compliance: Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.
5. Payment Security & PCI-DSS Compliance
Protecting your financial data is our top priority. Our website employs industry-standard SSL (Secure Sockets Layer) encryption technology with AES-256 bit encryption to protect the transmission of your data during checkout.
Earthly Baskets is fully compliant with the Payment Card Industry Data Security Standard (PCI-DSS). We solemnly promise: We never store your full credit card numbers or CVV codes on our local servers. All financial transactions are handled by certified, encrypted third-party payment gateways to ensure maximum security.
6. Cookies & Behavioral Advertising
We use Cookies to enhance your experience, such as remembering items in your shopping cart and analyzing our site traffic. As described above, we may use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.
You can opt-out of targeted advertising by using the links below:
7. Your International Privacy Rights (GDPR & CCPA)
Depending on your location, you may have specific rights under laws like the European General Data Protection Regulation (GDPR) or the California Consumer Privacy Act (CCPA). These rights include:
The Right to Know: You have the right to request a copy of the personal data we hold about you.
The Right to Rectification: You have the right to request that we correct any inaccurate or incomplete information.
The Right to Erasure (Right to Delete): You have the right to request that we permanently delete your personal data from our systems.
To exercise any of these rights, please contact our privacy team at [email protected].
8. Data Retention & Minors
Data Retention: When you place an order through the site, we will maintain your Order Information for our records for tax, accounting, and legal purposes unless and until you ask us to delete this information.
Minors:Earthly Baskets does not knowingly collect personal information from children under the age of 18. Our website and products are intended for adults. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can remove it from our servers.
9. Contact Our Privacy Team
If you have questions about our privacy practices, wish to exercise your data rights, or would like to make a complaint, please contact us via the verified details below:
