At Earthly Baskets, we take immense pride in the artisanal quality of our Premium Natural-Woven Baskets and Home Decor. We want you to love every piece you purchase. However, we understand that sometimes a product may not be the perfect fit for your home. Our return and refund policy is designed to be as transparent and straightforward as possible, ensuring a fair and professional experience for all our customers.
**Return Window & Eligibility**
To be eligible for a return, the following conditions must be met:
**Return Window:** You must initiate your return request within 30 days from the date of delivery.
**Product Condition:** Items must be in their original, new, and unused condition.
**Category-Specific Requirements:** Since our products are handcrafted from natural fibers, they must be free of any household odors, pet hair, or stains.
**Packaging:** All items must be returned in their original packaging with all tags attached. You must ensure the packaging is secure enough to prevent any damage during the return transit.
**How to Initiate a Return (The RMA Process)**
To ensure your return is processed efficiently and reaches the correct department, we utilize a mandatory Return Merchandise Authorization (RMA) system.
Step-by-Step Guide:
Contact our support team via email at [email protected] with your Order Number and the reason for the return.
Once approved, we will provide you with a unique RMA Code and the specific Return Address for our inspection facility.
Clearly mark the RMA code on the outside of your return parcel.
🚨 IMPORTANT WARNING: Please do not send items back to the sender’s address listed on the original shipping label. We do not accept unauthorized returns. Without a confirmed RMA and delivery to our designated return facility, we cannot guarantee a refund.
**Return Shipping Costs**
Responsibility for return shipping costs is determined by the reason for the return:
**Damaged, Defective, or Incorrect Items:** If your order arrives damaged or you receive the wrong product, Earthly Baskets will cover 100% of the return shipping costs. Please notify us at [email protected] within 48 hours of delivery with clear photos of the damage.
**Customer Remorse or Change of Mind:** If you decide you no longer want the item, or if you selected the wrong size or style, you will be responsible for the actual cost of return shipping.
**$0.00 Restocking Fees**
Transparency is our core value. Earthly Baskets does not charge any restocking fees. If your return meets our eligibility criteria, you will receive a refund for the product price without any hidden administrative deductions.
**Refund Process & Timeline**
Once your return shipment is received at our facility, it will undergo a quality inspection.
**Inspection Period:** Please allow 1-3 business days for our team to verify the condition of the returned item.
**Approval:** Once approved, we will immediately initiate a refund to your original payment method.
**Banking Processing Time:** While we issue the refund immediately upon approval, please note that most financial institutions require 5-10 business days to process the credit and reflect the balance in your account.
**Order Cancellations & Fraud Prevention**
**Cancellation Window:** We provide a dedicated 12-hour window from the time of purchase for unconditional order cancellations. Please email us immediately if you wish to cancel.
**Post-Processing:** Once an order has entered the fulfillment or shipping process (after 12 hours), it cannot be canceled. In this case, you must follow the standard return procedure after receiving the item.
**Fraud Prevention:** We reserve the right to refuse a refund if a returned item shows signs of heavy use, intentional damage, or if the item returned is not the original product sent (swapping).
**Official Contact Information**
If you have any questions regarding our returns process or need to initiate an RMA request, please contact our professional support team:
