Welcome to Earthly Baskets. We understand that when you order our Premium Artisanal Natural-Woven Baskets and Home Decor, you are eager to receive them as quickly and safely as possible. Our mission is to ensure a seamless delivery experience from our hands to your home. This policy is designed to provide full transparency regarding our shipping rates, timelines, and procedures, ensuring there are no surprises at checkout.
**Shipping Destinations & Restrictions**
To maintain the highest level of service and ensure the structural integrity of our handcrafted items, we currently ship exclusively to the 48 contiguous United States.
Special Note on P.O. Boxes and APO/FPO Addresses:
Due to the physical dimensions and often oversized nature of our Woven Laundry Baskets and Vases, as well as carrier limitations for high-volume artisanal goods, we cannot deliver to P.O. Boxes or APO/FPO/DPO military addresses. We kindly ask that you provide a physical residential or commercial street address at checkout to ensure a successful and secure delivery.
**Transparent Shipping Rates**
We believe in a straightforward and simple shipping structure with absolutely no hidden handling fees. Your shipping costs are automatically calculated based on your order subtotal and are clearly displayed before you finalize your purchase:
**Standard Shipping (Orders over $80.00):** FREE
**Standard Shipping (Orders under $80.00):** $9.00 Flat Rate
**Order Processing & Delivery Timelines**
We work diligently to ensure every piece is inspected and packed securely for its journey. Please use the following timelines to estimate when your beautiful new decor will arrive.
**Order Cut-off Time:** 2:00 PM (GMT-7, Mountain Standard Time). Orders placed after this time, or on weekends/public holidays, will begin processing on the following business day.
**Handling Time:** 1 – 3 Business Days (Monday – Friday). This includes quality inspection, artisanal packaging, and hand-off to the carrier.
**Transit Time:** 5 – 12 Business Days (Monday – Friday). This is the time your package is in the care of our trusted carriers such as UPS, FedEx, or USPS.
The Total Estimated Delivery Formula:
Handling Time (1-3 Days) + Transit Time (5-12 Days) = Total Estimated Delivery of 6 – 15 Business Days.
**Order Tracking & Potential Split Shipments**
Once your order has been dispatched, you will receive an automated Shipping Confirmation email containing your Tracking Number and a direct link to the carrier’s website.
**Tracking Activation:** Please allow 24 – 48 hours for tracking information to be updated and “live” in the carrier’s system.
**Split Shipments:** If your order contains multiple items (such as a large laundry basket and a small tray), they may occasionally arrive in separate packages to ensure the safest possible transit for each item. You will receive tracking for each parcel in such cases.
**Address Accuracy & Missing Packages**
A successful delivery starts with an accurate address. Please double-check your shipping details during checkout. Earthly Baskets cannot be held responsible for lost, delayed, or misdelivered packages resulting from incorrect or incomplete address information provided by the customer.
If your tracking information shows “Delivered” but you have not received your package:
Verify the shipping address on your order confirmation.
Check with neighbors or your building’s mailroom.
Contact the local branch of the carrier (UPS/FedEx/USPS) immediately to file an inquiry.
While we provide all necessary documentation for your claim, we are not liable for packages once they are officially marked as delivered by the carrier.
**Damaged in Transit**
We take immense pride in the craftsmanship of our woven goods and pack them with extreme care. However, if your item arrives damaged, we are here to make it right.
Please inspect your order immediately upon receipt.
If damage is found, you must contact us at [email protected] within 48 hours of delivery.
Please include your Order Number and clear photos of both the damaged item and the shipping box. We will prioritize a replacement or refund for you.
**Contact Our Support Team**
For any further questions regarding our shipping procedures or the status of your delivery, please reach out to us:
