Thank you for choosing Earthly Baskets. We sincerely appreciate your support for artisanal craftsmanship and sustainable living. Whether you are seeking detailed specifications on our Grass-Woven Baskets, need styling advice for your home with our Hand-Woven Trays, or have questions regarding an existing order, our dedicated team is eager to assist you.
Beyond support, we value your voice. Your feedback helps us refine our collection and improve our service. If you have any suggestions on how we can better serve your home decor needs, please do not hesitate to reach out.
**Fast-Track Your Inquiry**
To ensure the quickest possible resolution for existing orders, please include your Order Number (e.g., #EB1001) in the subject line of your email or within the body of your message. Providing this information allows our Arizona-based support team to locate your details immediately and provide an efficient response.
**Our Official Communication Channels**
For your convenience and to satisfy our commitment to transparency, we offer multiple ways to get in touch. We ensure that all inquiries are handled by real people who understand our products and policies.
Email Support:[email protected] (We commit to providing a personalized response within 1-2 business days).
Phone Support:+1(480) 504-3995 (Direct human assistance available during our listed operating hours).
Mailing Address: 1450 E Germann Rd, Apt 2005, Chandler, AZ 85286, USA (This is our primary administrative and operational office).
**Dedicated Service Hours**
Our team operates on a standard professional schedule to ensure consistent and reliable support. Please note our specific time zone to better coordinate your calls or expectations for email replies.
Monday – Friday: 9:00 AM – 5:00 PM (GMT-7, Mountain Standard Time)
Saturday – Sunday: Closed
Note: Our office is closed on all major U.S. Federal and Public Holidays. Inquiries sent during the weekend or holidays will be prioritized on the following business day.
**Important: Returns & Exchanges Notice**
To protect the integrity of our artisanal products—especially our larger Laundry Baskets and delicate Woven Trays—we have a specific protocol for returns. Please do not ship items back to the address on your shipping label without prior authorization. Before returning any item, you must contact us via email to obtain a Return Merchandise Authorization (RMA) and specific shipping instructions. Returns sent blindly without a confirmed RMA cannot be processed and may be rejected. For more details, please review our comprehensive Refund Policy.
**Send Us a Message**
Prefer to reach out directly through our site? Please complete the contact form below with your name, email address, and a detailed description of your request. A member of the Earthly Baskets team will get back to you as soon as possible.
